Back to Technology

The enterprise AI land grab is on. Glean is building the layer beneath the interface.

The enterprise AI landscape is rapidly evolving, with tech giants vying for dominance in the interface layer.

Executive Summary

The enterprise AI landscape is rapidly evolving, with tech giants vying for dominance in the interface layer. Glean, however, is pursuing a different strategy, focusing on building the underlying intelligence layer that connects AI models to enterprise data and systems. This approach highlights the critical need for organisations to consider the foundational infrastructure required for effective AI implementation and governance, particularly when considering AI training and AI upskilling initiatives.

Introduction

The race to embed artificial intelligence into every aspect of business operations is well underway. From Microsoft's Copilot integration to Google's push with Gemini, and OpenAI and Anthropic directly targeting enterprises, the market is saturated with AI assistants and tools. While much of the attention is focused on user-facing interfaces, a crucial element often overlooked is the underlying infrastructure that powers these AI applications. Companies need to consider not just what AI tools to use, but how to connect them to their existing systems and data securely and effectively. This is where companies like Glean are carving out a vital space, and where an AI consultancy can help guide your strategy.

Key Developments

Glean's Evolution: From Search to Intelligence Layer

Initially conceived as an AI-powered search tool for enterprises, Glean has shifted its focus to becoming the connective tissue between large language models (LLMs) and internal company systems. According to founder Arvind Jain, the company's deep understanding of user behaviour and data flows, gained from building its search product, has become foundational for developing high-quality AI agents. This foundational understanding is crucial for successful AI automation initiatives.

The Need for Contextualised AI

Jain argues that while LLMs possess impressive reasoning and generative capabilities, they lack specific knowledge about individual businesses. They don't inherently understand internal data, employee roles, or product details. Therefore, connecting these models with enterprise context is crucial for delivering relevant and accurate AI-driven solutions. Glean's value proposition lies in its ability to map this context and act as an intermediary between the AI model and the organisation's data.

Key Components of Glean's Approach:

  • • Model Access: Glean provides an abstraction layer, enabling companies to leverage a variety of LLMs – both proprietary (like ChatGPT, Gemini, and Claude) and open-source – without being locked into a single provider.
  • • Connectors: Deep integrations with popular business tools like Slack, Jira, Salesforce, and Google Drive allow Glean to map information flow and enable AI agents to act within these systems.
  • • Governance: A permissions-aware governance and retrieval layer ensures that AI responses are based on the user's access rights, preventing data breaches and ensuring compliance.

The Importance of Governance and Accuracy

Jain emphasises the necessity of a robust governance layer to ensure data security and compliance when implementing AI solutions at scale. He also highlights the importance of verifying model outputs against source documents, generating citations, and respecting existing access rights to minimise hallucinations and maintain accuracy. This highlights a key consideration for any AI implementation strategy.

Investor Confidence

Glean's vision has resonated with investors, evident in its $150 million Series F funding round in June 2025, which nearly doubled its valuation to $7.2 billion. This investment underscores the growing recognition of the importance of a robust AI infrastructure layer and the demand for AI services.

Business Implications

The trend towards enterprises seeking comprehensive AI solutions has significant implications for organisations of all sizes. How to implement AI in business is now a core strategic question.

  • • Avoiding Vendor Lock-in: Companies should be wary of being locked into a single vendor's AI ecosystem. A flexible, infrastructure-focused approach, like Glean's, allows businesses to leverage the best models and tools available, adapting to evolving technologies.
  • • Data Security and Compliance: Implementing a robust governance layer is paramount for protecting sensitive data and ensuring compliance with regulations such as GDPR. This requires careful consideration of data access rights and permissions.
  • • Strategic AI Implementation: A successful AI adoption strategy requires a holistic view of the organisation's data, systems, and processes. Businesses must carefully plan how to connect AI models to their internal data and ensure that the resulting AI solutions are accurate, reliable, and secure. This is where an AI consultant UK can add real value.
  • • Need for an AI Roadmap: The complexities of implementing AI mean a carefully considered plan is essential. An AI roadmap should clearly define the steps, resources, and timelines needed to integrate AI technologies, align them with business goals, and ensure a smooth transition. Many companies also consider AI training for employees as part of their roadmap.

The Epoch AI Perspective

At Epoch AI Consulting, we see the rise of companies like Glean as further validation of our approach to AI consulting. While many businesses are focused on the allure of flashy AI interfaces, we emphasise the importance of a solid foundation. A successful enterprise AI strategy begins with understanding your data, your processes, and your people. As an artificial intelligence consultancy, we take a holistic approach.

Data Integration and Governance

Glean’s success highlights the critical role of data integration and governance in realising the full potential of AI. Before diving into AI tools, organisations need to assess their AI maturity, data quality, and existing infrastructure. We help companies conduct this assessment and develop a comprehensive AI strategy tailored to their specific needs and goals. This involves crafting a clear AI roadmap that considers not only the technological aspects but also the organisational changes required for successful AI transformation.

AI Workshops and Bespoke AI Development

Our work often begins with AI workshops designed to upskill teams on AI tools and best practices, promoting AI literacy across the organisation. However, the real value lies in helping companies implement AI solutions that solve costly problems or create new revenue opportunities. This may involve building bespoke AI development solutions, automating processes, or embedding our talent within your organisation to drive AI initiatives. We act as your AI advisory partner, providing guidance on everything from AI ethics to data security to model selection, ensuring that your AI initiatives are aligned with your business objectives and values.

Effective AI Implementation for Business

The challenge for many organisations is knowing how to implement AI in business effectively. It's not enough to simply deploy AI tools; you need to integrate them seamlessly into your existing workflows and ensure that they are delivering tangible results. An AI consultancy for businesses UK can provide the expertise and support needed to navigate this complex landscape and unlock the true potential of AI. We help SMEs and large enterprises alike to develop a robust AI strategy and build the necessary infrastructure to support it, providing comprehensive AI upskilling programs to enable internal teams. If you want to hire an AI consultant, look no further.

Conclusion

The battle for enterprise AI is far from over. While tech giants will continue to compete for dominance in the interface layer, the underlying intelligence layer will become increasingly crucial. Companies that prioritise data integration, governance, and model flexibility will be best positioned to leverage the power of AI and gain a competitive advantage. As your AI consultant UK, we believe the future of AI lies not just in the models themselves, but in the infrastructure that connects them to the real world. For AI consulting for SMEs, contact us today.

Source: The enterprise AI land grab is on. Glean is building the layer beneath the interface.

Related Video

Build, deploy, orchestrate and govern AI agents with Glean

Want to explore how AI can work for your business?

At Epoch AI Consulting, we help organisations navigate AI strategy, upskill teams, and deliver bespoke AI and data solutions. Get in touch to see how we can help.